Last updated: 03/03/2019Please read these terms and conditions to understand our general business policies and practices to provide high quality information and online services to homeowners, contractors, architects and other real estate professionals who use our paid tools and services as well as any complimentary usage. We intend for our policies, practices, alignments and the information we provide to be an objective and reliable resource for all who use our online services, and strive to uphold the highest level satisfaction based on these standards. These terms of service shall serve as the standard agreement for any services provided through this platform.
The general policies and practices for delivering online ADU Services and other paid services provided on this platform are listed below showing detailed terms, specification and representations of the accuracy of all information provided in these services. All services provided by the platform are online services and while members of our team may provide assistance and answer questions about your use of our online services, any information provided should not be construed as certain or accurate without verification by licensed third party professionals and or local code enforcement offices.
The Property Report service provides specific information gathered on behalf of the customer for a subject property from the applicable local jurisdiction and other resources assumed to be reliable by the platform. This information includes direct calls, emails and visits to local city and county offices by operators of the platform. These visits and communications to locate property records, verify the applicable zoning district, development standards, and attempt to identify any possible hindrances or potential barriers to approval for development of the subject property. The platforms operators will make good faith attempts to gather accurate information through these efforts and to return the information, whether raw or summarized, in a clear and understandable form. Operators will also make efforts to answer any specific questions customers may ask during order confirmation or after, though platform operators cannot guarantee the results of these efforts. If operators determine that no viable form of ADU or other accessory living unit may be reasonably permitted on the property, the customer will only be charged the initial 20% confirmation fee for the order. In this case, a platform operator will notify the customer via phone call or email, the platform will halt processing of the report, and the final 80% balance will be voided and will not be charged to the customer's payment method. Property Reports will be returned electronically via email to the customer within 3-5 business days from date of order confirmation and be immediately available for viewing and download at the customer's discretion.
The Design Report service provides three or more customized project design concepts as well as all the same information and processes that are included in the Property Report. Project designs will be customized to the general requests of the customer, applicable codes, and the attributes of the property to show a conceptual use of space, site layouts, existing structures and the proposed construction or conversion project. Customers may provide example layouts, photos, drawings or other materials which may help guide platform drafters in their design process for the order. Once the initial design concepts are completed, they will be returned to the customer via email within 5-10 business days from order confirmation and and will be immediately available for viewing and download. A follow up design call will be scheduled to review the designs provided, answer questions and take reasonable requests of updates to the designs provided in order to accommodate an iterative process and help the customer visualize their project at a high level. The objective of these iterations will be to narrow down options and define the proposed project to a point where it can be reasonably estimated for cost of construction. While the platform strives to serve all customer requests for design updates, platform drafters will reserve the right to reject requests for design updates when, for example, such requests may be overly difficult to provide, updates may make the project infeasibile, or if customer requests become unreasonably frequent or unclear. Timelines to deliver updates to completed design reports will be provided on a case by case basis, though our drafters will strive to meet timelines provided. Typical updates require 2-3 business days following a customers request.
The Permit set service provides customers with an on-demand drafting team that aims to draft construction documents required for project permitting and construction within predictable timelines and at reasonable costs. Upon finalization of a project design which is desired by the customer to be drafted into a Permit Set, platform drafters will review the project for complete quotation of Permit Set services. It should be noted that not all projects will be offered Permit Set services for drafting of project blueprints and Permit Sets are not made available to customers for order until after a design report has been completed and reviewed by the platform drafting team. Permit Sets will be delivered electronically via email to customers within 10-20 business days from date of order confirmation. Note that it is typical that a drafter for the project will visit the project site during the processing period in order to confirm relevant dimensions, consult with the customer about the design documents, and gather other project related information. The customer will be notified within not less than 3 business days of the setting of their site visit and the drafter will make reasonable efforts to accommodate the scheduling needs of the customer for their visit. The visit should typically take between 1-2 hours and the drafter will need access to any areas of the property where the project will be located and where utility lines and connections are or will be located.
Orders placed for ADU Services will be charged 20% of the total order price when the order is placed and the remaining 80% balance will be charged on delivery (COD) to the original payment method once the order has been delivered. All payments are processed using Stripe's secure checkout system which accepts all major credit and debit cards. Pricing for services is quoted based on local property attributes, market values, zoning restrictions for ADUs and other local factors. Price quotations for ADU Services are made individually for each property and may be changed for future orders you place.
As design technology, GIS, public property information, and housing laws have advanced in recent years, it has become possible to evaluate, design, specify and permit smaller residential dwelling projects, such as ADUs, in more efficient ways that save customers time and labor costs, without sacrificing customization. The platform and it's operators and drafters use extensive property analytics and software services to process orders for ADU Services including architectural design systems, local zoning and permitting information, county level property information, and other internally developed software systems. Please note that our ADU Services software services for ADU design and permitting information provided in reports, design or drafting services and/or phone consultations about the information provided should not be the only considered resource when any customer decides to make a development of investment decision. The platform and those working to deliver these services shall be exempt from liability beyond the quoted price (less confirmation fees) of the services provided. Services for feasibility, design and drafting in California is provided in accordance with regulation BPC CA Code: Chapter 3. Architecture: Article 3. Section 5537(a)(1).
If and when you choose to share content with Hausable, over Property Check, Project Bucket, or via email, phone or other areas of our platform, we will not share your information with any third parties without your acceptance. We intend to only use information provided customers to deliver services to those directly customers. The platform does provide customers with functionality to share project information stored in the platform via private URLs, email, call and sms notification, but such services are only used at a customers discretion. This means that we will not pass customer information to 3rd party professionals without the customer's knowledge. Please make us aware of any issues or suspicious activity you may encounter while using the platform. Send emails regarding unwanted third party contacts to firstname.lastname@example.org and a platform operator will follow up to address the issue promptly.
Many of our web services rely on modern internet security technologies such as cookies, analytics and other web tools in order to enhance the services we deliver as well as keep them secure. Please be advised that these systems are critical to the effective, timely and reliable delivery and improvement of the information and services provided on the platform. Any information we collect from these systems will only be used for internal processes and will not be made available to any 3rd parties without your knowledge.
Our Service may contain links to third-party web sites or services that are not owned or controlled by hausable.com. We have have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third party websites or services. We will however, try to make it as clear as possible whenever you are leaving and of our domains to a 3rd party website and also are committed to ensuring that all 3rd resources we refer to, are of the highest standard of quality for all who use our service.
Hausable incorporates the use of 3rd party APIs such as Google Maps, Bing Search, Zillow, Stripe Payments and others. By using Hausable services, you may from time to time be using these services as well.
The platform reserves the right, at its discretion, to modify or replace these terms at any time. If a revision is material enough to require re-acceptance of the terms, we will attempt to provide not less than 10 business days of notice prior to any new terms taking effect. What constitutes a material change will be determined in good faith at our discretion.
Hausable is providing information about specific properties that is furnished to users as a good faith estimate of the development potential of a property. You should not in any way base your development, investments, or other financial decisions on this information. We strongly advise you to consult with an industry professional, for example a lender, realtor, contractor or architect who is sufficiently licensed and insured in their field, and can work with you individually to confirm all requirements before moving forward with any real estate development or investment.
Hausable ADU Services software services for ADU design and permitting is provided in accordance with regulation BPC CA Code: Chapter 3. Architecture: Article 3. Section 5537(a)(1).
If you have any questions about our policies and practices we've set forth above, please let us know at email@example.com. You will receive an automated message reply shortly after your message is received and if a response is requested, a member of our team will respond as soon as possible.